Good questions.
Can't find what you're looking for? Send us a note and we'll get back to you.
How long until my order ships?
Most of our pieces are made to order, so please allow 2 business days for your order to be crafted and prepared for shipment. We process orders Monday–Friday, excluding holidays. If we are especially busy it may take a little longer, and we will email you if there is a significant delay.
Can I get my order faster?
Your order's timing comes in two parts: making it and shipping it.
Faster shipping: Pick Expedited shipping ($15) at checkout and your package arrives in 1–2 business days once it ships. This speeds up delivery only. It doesn't move your order up in our making queue.
Faster making: If you need us to make your order sooner than our usual 2 business days, message us before you order. We'll let you know if we can fit it in based on our current workload. We can't always promise it, but we'll always try.
How long does delivery take?
Standard shipping is free on every order and takes 3–5 business days after processing. Need it faster? Expedited shipping (1–2 business days) is available at checkout for $15. We ship with USPS, UPS or FedEx. Delivery times are estimates.
Ordering for a holiday or a gift? Allow about two weeks from the day you order to the day it arrives.
How do I track my order?
When your order ships you will get a confirmation email with a tracking number. Tracking can take up to 24 hours to update after that.
Do you ship outside the United States?
Not yet. We currently ship within the United States only.
Can I return or exchange my order?
All sales are final, so we do not accept returns or exchanges. Please double-check your options before you check out.
My order arrived damaged, defective or wrong. What now?
We are so sorry! Please email us within 7 days of receiving your order at support@wickedwishesco.com with your order number and photos of the item. If it is approved, we will send a replacement or a refund.
I entered the wrong address. What should I do?
Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible. We are not responsible for orders shipped to an incorrect address, and reshipping fees may apply if a package is returned to us.
How do I get 10% off?
Sign up for our email list with the pop-up on our site and your welcome code for 10% off appears on screen right away. It can be used once per customer and cannot be combined with other discount codes.
How do I pick my letter on the Rainbow Initial Bracelet?
Choose your letter (A–Z) on the product page before you add it to your cart.
How can I reach you?
Email us at support@wickedwishesco.com or use our contact form. We are happy to help!
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